Terms & Conditions

Terms & Conditions

1. Definitions
In this Agreement, unless the context otherwise requires, the following expressions have the following meanings:
1.1 ‘Supplier’ means Southern Union Sounds registered at:
Heathrow Business Centre, 65 High Street, TW20 9EY.
Registered in England and Wales No. 8484156. VAT No. 125 2113 64.
Tel: 0845 5442685.
E-mail: [email protected]
1.3 ‘Goods’ means the goods supplied by Southern Union Sounds
1.4 ‘Customer’ means the person or company who purchases or agrees to purchase goods from Southern Union Sounds
2. General
2.1 These terms and conditions of sale apply to all goods supplied by the Supplier.
2.2 No contract exists between the Customer and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds). Once the Supplier does so, there is a binding legal contract between us.
2.3 An acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the Goods will not take place until after your payment is taken and you receive your confirmation of payment. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.
2.4 The Supplier may change these terms and conditions of sale without notice to you in relation to future sales.
2.5 The contract is subject to your right of cancellation (7).
2.6 The Supplier reserves the right the decline any order for any reason.
3. Description of the goods
3.1 The description and price of the goods you order will be as shown on the Supplier’s website at the time you place your order.
3.2 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Supplier will inform you as soon as possible.
3.3 Products may be subject to additional Terms and Conditions or usage limitations.
4. Price of the Goods
4.1 Every effort is made to ensure that prices shown on the Supplier’s website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 7 days of informing you of the error, the order will be cancelled and you will be notified by email. If you cancel your order prior to despatch, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit/debit card for the goods.
4.2 In addition to the price, you may be required to pay;
4.2.1 Delivery charges
4.2.2 Value Added Tax and any other taxes
5. Payment
5.1 Payment for the goods and delivery charges can be made by any method shown on the Supplier’s website at the time you place your order.
5.2 Payment shall be due before the delivery date.
5.3 There will be no delivery until cleared funds are received.
6. Delivery
6.1 Orders placed before 4 pm on a working day (Monday to Friday excluding public holidays) will be processed that day and will be delivered as per the requested delivery option, provided no additional security checks are required and all items are in stock.
6.2 The goods you order will be delivered to the delivery/shipping address given when you place your order.
6.3 If delivery cannot be made to your delivery/shipping address for reasons under the Supplier’s control, the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery.
6.4 If you deliberately fail to take delivery of the goods when delivery is attempted, then the Supplier may:
6.4.1 store the goods until actual delivery and charge you for reasonable costs of storage; or
6.4.2 sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) credit to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
6.5 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations 2000, the Supplier shall refund or re-credit you within 30 days any sum that has been paid by you or debited from your credit card for the goods less any expenses incurred for failed delivery.
6.6 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delays in delivery.
6.7 Time for delivery shall not be of the essence. The goods may be delivered by the Supplier in advance of the quoted delivery date.
6.8 Upon receipt of your order you will be asked to sign for the goods received in good condition. If for any reason you are unable to check the contents of the package at time of delivery, please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.
7. Your right of cancellation
7.1 You have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods.
7.2 To exercise your right of cancellation, you must give written notice to the Supplier via email (shown above), giving details of the goods ordered and any order reference. Notification by phone is not sufficient.
7.3 If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address given on your Returns form, which will be supplied on notification of your wish to cancel. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
7.4 Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 20 days from receipt of the returned goods for any sum that has been paid by you or debited from your credit card for the goods.
7.5 If you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.
7.6 The Supplier may not be able to offer a full product refund for items returned that are not in a suitable condition.
8. Returns
All returns are subject to the Suppliers published Returns Policy.
9. Warranty
9.1 All goods supplied by the Supplier are warranted free from defects for 6 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.
9.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier’s instructions, or any alteration or repair carried out without the Supplier’s approval.
9.3 If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing via the email address shown above within 48 hours.
9.4 If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing via the email address shown above, as soon as possible, but in any event within 7 days of the date you discovered or ought to have discovered the damage, defect or complaint.
10. Limitation of Liability
10.1 Subject to 10.1.4 below, if you are a consumer the Supplier shall not be liable to you for any loss or damage in circumstances where:
10.1.1 there is no breach of a legal duty owed to you by the Supplier or by its employees or agents;
10.1.2 such loss or damage is not a reasonably foreseeable result of any such breach;
10.1.3 any increase in loss or damage resulting from breach by you of any term of this contract.
10.1.4 Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the SupplierĀ“s negligence or fraudulent misrepresentation.
10.2 Nothing in these Terms and Conditions shall exclude the Suppliers liability for personal injury or death caused by its negligence.
11. Images
11.1 All drawings, illustrations, product images are for illustrative purposes only may differ to the actual product.
11.2 Drawings, illustrations, product images or other technical documents issued either before or after the conclusion of the agreement for the use or information of the customer shall not be copied, reproduced or communicated to any third party without the Suppliers prior written consent.
12. Data Protection
The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.
13. Applicable Law
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.
14. Our Right of Cancellation
If for reasons beyond our reasonable control, including but not limited to an inability or failure on the part of the manufacturers or suppliers of the goods to supply the goods to us, we are unable to supply the goods to you, we may cancel the agreement at any time before the goods are delivered by giving notice to you. We shall promptly repay to you any sums paid by you or on your behalf under or in relation the agreement. We shall not be liable for any other loss or damage whatever arising from such cancellation.